Last updated: September 20, 2026
At Swarmic Substrate LLC, registered at 131 Continental Dr, Suite 305, Newark, Delaware 19713 (EIN: 37-2243090), we enforce transparent guidelines regarding infrastructure billing, subscription processing, and on-demand compute refills for all workspace environments.
All individual commercial transactions executed on this platform—including recurring monthly subscription tiers (49.00 €, 89.00 €, 159.00 €, and custom enterprise tiers) and manual, on-demand prepaid capacity refills (49.00 €, 129.00 €, 249.00 €)—trigger immediate, automated programmatic allocation of serverless compute thresholds and vector sync loops within our centralized backend layers.Monthly base capacity credits refresh dynamically at the start of each monthly billing cycle and maintain a strict zero-rollover parameter, meaning any unconsumed base units expire automatically at the cycle end. Because processing capacity and upstream resources are reserved instantly upon checkout, all commercial payments are final, non-refundable, and non-reversible.Monthly base capacity credits refresh dynamically at the start of each monthly billing cycle and maintain a strict zero-rollover parameter, meaning any unconsumed base units expire automatically at the cycle end.
Prepaid capacity top-ups (Starter, Growth, and Advanced Refill packs) act as direct fuel allocations for your business pipelines. Since these credits stay pooled permanently in your workspace metadata balance and never expire, they cannot be exchanged, reversed, or converted back into legal tender under any circumstances once the database credit write is executed.
This software platform operates exclusively under a strictly commercial Business-to-Business (B2B) framework. By purchasing active credit thresholds or sub-node deployment plans, the Customer explicitly confirms corporate or business entity status. Consequently, the standard 14-day right of withdrawal for private consumers within the European Union (EU) and international consumer-oriented cooling-off periods are legally inapplicable and fully waived.
Customers maintain the absolute right to terminate recurring subscription agreements at any time without penalty. Subscription terminations must be managed proactively by the Customer via the secure billing console generated at checkout. Upon successful cancellation, all future automated recurring charges will be halted instantly. Active compute credits remaining in the workspace balance will remain entirely available for document execution until depleted.
All infrastructure licensing, automated ledger updates, and business-to-business tax computations are processed safely through our authorized Merchant of Record global payment gateways and secure corporate bank networks to maintain total data isolation.
For cluster configuration faults, system status synchronization errors, or formal corporate billing verifications, your technical representatives may contact our centralized operations desk directly at: [email protected] .